This policy outlines the guidelines for refunds and account cancellations on the SpinDhan app (the "App" or "SpinDhan"). We have created these guidelines to ensure a fair and transparent process for all our users.
Important: All refund requests must be made within specified timeframes and are subject to verification and approval by our support team.
If you accidentally or erroneously add cash to your account, you can request a refund of the transaction. We ask that you do so within two weeks of the date of the transaction.
Submit your refund request within 2 weeks of the transaction date
Our team conducts a thorough investigation to determine if it's a genuine case of incorrect or erroneous credit
If confirmed, we will process the refund to your original payment method
The refund process may take up to two weeks to complete
If you wish to cancel your SpinDhan account, please email us at our designated support email address support@spindhan.com from the email address registered to your account.
Important Note: Any bonuses, incentives, or promotional credits you have received will be deducted from your total balance before the refund is issued.
Once your account is cancelled, it will be deactivated to prevent you from participating in any further activities. If you wish to rejoin and become a member again in the future, please contact us first.
We are committed to providing a seamless and reliable experience. If you happen to fail to complete a task or lose a spin or rewards due to a technical error on our part, we will provide a refund of the affected amount.
Refund Details: The maximum refund you can receive is the value of the spin or task you lost due to the technical issue. Refunds are processed within 48 hours and you'll receive an email with transaction reference number.
If you do not receive your refund within the specified timeframe, please do not hesitate to contact us immediately.
Disclaimer: SpinDhan is not liable for any losses or the cancellation of games or tasks due to service disruptions caused by factors that are beyond our control.
In these situations, you acknowledge that you will not be entitled to a refund.
For security and verification purposes, SpinDhan reserves the right to validate the personal information of users at any time, which may be done through a phone call or email.
If we are unable to successfully validate your account after multiple attempts, we may suspend your account. In such a case, any remaining balance will be refunded to the original payment method you used.
SpinDhan contests, offers, bonuses, and challenges may be subject to cancellation or discontinuation at any time and without prior notice.
Liability Disclaimer: SpinDhan disclaims any liability for such cancellations, with the exception of refunding the entry fee where applicable.
You can choose to terminate your SpinDhan account at any time by emailing us at support@spindhan.com from your registered email ID with a clear request for account termination.
Once your request is received, we will evaluate it and, at our discretion, process the termination
Within 10 business days, we will refund your account balance, minus any bonuses, incentives, or promotional offers
Your account will then be terminated and deactivated
Important: Any actions you take on your account after sending your termination request will be considered actions taken by you, and SpinDhan will not be responsible for them.
If your SpinDhan account remains inactive for more than 365 consecutive days with an unused balance, your balance may be forfeited.
Note: Accounts found to be in breach of our Terms and Conditions will not receive these reminders, and unused funds will be subject to our Breach and Consequences policy.
For any questions about refunds, cancellations, or other issues, please reach out to the SpinDhan support team:
Email: support@spindhan.com
Important: Please email from your registered email ID for faster processing
A representative will get in touch with you promptly to address your concern.
Response Time: Our support team typically responds within 24-48 hours during business days.